Frequently asked questions
How should I prepare my hair for my appointment?
Please arrive with clean, dry, detangled, and product-free hair. Avoid styles that create creases, such as ponytails, buns, or braids. If hair preparation requirements are not met, your appointment may need to be rescheduled and the full service fee will still apply.
Do I need a card on file to book?
Yes. A valid credit card is required to book all appointments.
Are services refundable?
All services are non-refundable. However, adjustments may be offered within 7 days of your appointment at the stylist’s discretion.
What if I’m unhappy with my service?
If you’re not satisfied, please contact us within 7 days of your appointment. We’re happy to offer a complimentary adjustment, limited to the original service booked.
What is your cancellation and rescheduling policy?
Changes or cancellations within 48 hours of your appointment will result in a 100% charge of the service fee.
Appointment reminders are sent 72 hours and 48 hours prior to your service using your preferred contact method.
No-shows will be charged 100% of the service fee and may not be eligible for future bookings.
What happens if I arrive late?
We offer a 15-minute grace period. Arrivals beyond that may require rescheduling, and the full service fee will still apply.
How do I maintain my existing client status?
To remain an existing client, you must visit the studio at least once every 12 months. Clients who lapse beyond one year will need to book as a new client and may require an additional consultation.
Can service be refused?
Yes. We reserve the right to refuse service if hair or scalp conditions pose a health or safety risk. Please disclose any allergies, sensitivities, or medical concerns prior to your appointment.
Can I bring guests or children?
For safety and to maintain a focused environment, only the client receiving the service may be present in the studio.
Do you take photos or videos?
We may take photos or videos of your hair for educational or promotional purposes. If you do not consent, please let us know before your appointment.
What happens if the studio closes unexpectedly?
In the event of emergency closures due to illness, weather, or unforeseen circumstances, your appointment will be rescheduled without penalty.
Is my personal information protected?
Yes. Your personal information is kept confidential and will never be shared without your consent.
Can policies change?
Yes. Policies are subject to change at any time. The most current version will always be available on our website.
What if I have a concern or dispute?
If you have any concerns, we kindly ask that you reach out to us directly so we can work together toward a resolution.